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privacy policy
Mall for Africa

UPDATED Sept 16th 2020

Mall for Africa Limited is an e-commerce company, focused on the provision of international trade and logistics services in Africa.
These terms & conditions ("Terms and Conditions") apply to the Mall for Africa site, and all its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.  For the purposes of this website, “we”, “us” and “our” all refer to mallforafrica.com (hereinafter referred to as Mall For Africa, or MFA) 
Mall for Africa reserves the right, to change, modify, or remove portions of these Terms and conditions at any time. Changes will be effective when posted on the Mall for Africa site and may have no other notice provided. 

Kindly check the Terms and Conditions regularly for updates. Your continued use of the MFA site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes. 

Please review the Terms and Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by its Terms and Conditions without modification. 

You agree that if you are unsure of the meaning of any part of these Terms and Conditions or have any questions regarding the Terms and Conditions, you will not hesitate to contact us on info@ mallforafrica.com for clarification. These Terms and Conditions fully govern the use of this website.  No extrinsic evidence, whether oral or written, will be incorporated.


You confirm that you are at least 18 years of age or are accessing mallforafrica.com under the supervision of a parent or legal guardian. Use of the mallforafrica.com website is available to persons who can legally form binding contracts under the Applicable Governing laws of your Country.
If you are a minor i.e. under the age of 18 years, you shall not register as a member of mallforafrica.com and shall not transact or use mallforafrica.com website. As a minor if you wish to use or transact on mallforafrica.com, such use or transaction may be made by your legal guardian or parents who have registered as users of mallforafrica.com.

Mallforafrica.com reserves the right to terminate your membership and refuse to provide you with access to mallforafrica.com if it is brought to our notice or if it is discovered that you are under the age of 18 years.

Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use.  If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.

We grant you a non-transferable, revocable and non-exclusive license to use this Mall for Africa site, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on Mall for Africa, gathering prior information regarding our products and services and making purchases.  

These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights.  This list is non-exhaustive and similar actions are also strictly prohibited.
Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. 
Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

Mall for Africa requires registration on the site or application. Should you choose to register or subscribe to the site, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.

Every user of Mall for Africa is solely responsible for keeping passwords and other account identifiers safe and secure.
The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.
Mall For Africa shall accept no responsibility or liability, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from Mall for Africa. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.


You accept that the information contained in this website is provided “as is and is intended for information purposes only and that it is subject to change without notice.  Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee.
Product representations expressed on the Mall for Africa Application are those of the vendor and are not made by us.  


Operation of this site may require collection and processing of the following data:

1 Visit details to our site or any resources used on our site are not limited to just location and traffic data, weblogs or other communication information.
2 Information given to us when you contact us for any reason.
3 Data offered by filled out forms on our site, like a registration or purchase.


Our advertisers and organisation may have the occasion to collect information in regards to your computer for our services to ensure easy and smooth transactions with our app. The information is gained in a statistical manner for our use or advertisers on our site. Data gathered will not identify you personally. It is strictly aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies. Close to the above, data gathering can be about general online use through a cookie file. When used, cookies are automatically placed in your hard drive where information transferred to your computer can be found. These cookies are designed to help us correct and improve our site’s services or products for you. You may elect to decline all cookies via your computer. Every computer has the ability to decline file downloads like cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads you may be limited to certain functions of our app, as there are parts of our app that require cookies. On sites that we link to some of the advertisers may also have a use for cookies also that is out of our hand. We are not responsible, nor do we have control of the cookies downloaded from advertisements. They are downloaded only if you click on the advertisement.


Transactions may be cancelled, refunded, or put on hold at the company's sole discretion. More than likely orders are refunded, cancelled and put on hold if they do not meet our internal security standards of with many are private. However some common reasons why orders will be cancelled, refunded or put on hold would be as follows. If the Surname does not match the Surname on the credit card being used. If the country of shipment does not match the origin of the country the items is being shipped to. If the user is unable to provide a verifiable country issued ID if requested. Please note that all cases of fraud are reported to local governments authorities. We apologize in advance if your order does not meet our strict standards. We are unable to waive these requirements for anyone.


If you have any questions please visit us at  https://www.mallforafrica.com/contact-us


Information submitted by you is stored on secure servers we have. Any payment or transaction details will be encrypted for full safety measures to be in use. We utilize encryptions to help protect your data and do not store any credit card information on our servers.

As you know, transmission of data on the internet is never guaranteed regarding safety. It is impossible to guarantee your safety with electronic data and transmission. You are therefore at your own risk if you elect to transmit any data. When offered you may create a password, but you are responsible for keeping it confidential.

Many links on our site belong to third party retail sites. These websites have their own Privacy Policies, which you agree to when you link to the site to shop via our platform. You should read their Terms and Conditions and Privacy Policies. We do not accept claims of liability or responsibility in any way for the content or accuracy of information contained in these policies or links, as we have no way to control the third party sites.


Primarily, we collect and store data about you to help us provide better service and products to you. The following are purposes we may use your information for:

1. At any time you request information from us via a form or other electronic transmission we may use your information to fulfill that request relating to our services and products. We may also communicate with you on other products or services you may find of interest, only when consent has been provided upon registration on our platform. You may opt out at any time by emailing us via our contact us form on our contact us page.
2. Contracts we make with you create a commitment, which may require contact or use of your information to ship your items to you
3. We have the right to notify you of changes to our website, products or services that could affect our service to you.
4. Information on products or services similar to those of an existing consumer purchase may be communicated to you. The information sent to you in a communication will be similar to the subject of a recent sale.
5. New consumers can be contacted by our website or third parties only if consent has been granted, and only for those communications you have granted.
6. An opportunity for declining your consent is provided on our site. Simply fill out the contact us form and inform us to remove you from all newsletters and customer contacts and we will do so.


1 If necessary, we may share personal information to our group members including such entities as subsidiaries, partner companies, holding companies and their subsidiaries. Information is shared only when applicable.
2 Third party disclosure may be necessary in regards to personal information:
3 A sale of our business or its assets, in full or part, to a third party may require personal data sharing.
4 Legally, we may be asked to share and disclose data details.
5 To assist in reducing credit risk and fraud protection.


Mall for Africa aims is to ensure accessibility to the website always. However, we make no representation of that nature and reserve the right to terminate the website at any time and without notice.  You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.   


We may include links to third party websites at any time.  However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a website unless explicitly stated otherwise.
In the event the user follows a link to another website, he or she does so at his or her own risk.  We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.
Creating a link to the Mall for Africa website is strictly forbidden without our prior written consent.  Furthermore, we reserve the right to revoke our consent without notice.


We expect you to exercise the best duty of care in investigating the details and reviews of items you seek to purchase. We make no warranties as to the quality or suitability of items purchased through Mall For Africa. You should double check your order and ensure that items you order are appropriate for your needs, and that you accurately specify the color, size, model, and quantity or the item, before making payment. Kindly read reviews and comments of other buyers before paying.


We do not carry inventory and can accept no responsibility for non-functional items unless they were damaged in handling or shipping. We also will not accept liability for unexpired items or items purchased through Amazon from third Party resellers and merchants. Kindly contact us if any portion of these terms are unclear to you, please do not hesitate to call us on 07000 400 400 for guidance, assistance or clarification.


Our service enables you to shop online through our links to a wide variety of online merchants in the US and the UK.  IMPORTANT NOTE:  We facilitate your international shopping by placing the order with the merchant and paying for the item on your behalf, but we are not the seller of any of the products you buy: 

1. We are not responsible if the merchant ships the wrong product, or for any defects in any product you purchase, any injury or damage that the product may cause, or any other failure of the product to meet your expectations.

2. If after delivery to you, you determine that any product is damaged, nonfunctional, defective, or does not conform with your order, we will assist in returning it to the merchant for a replacement or refund, pursuant to our Simple Returns Policy.  

3. You acknowledge that any product warranties or guarantees offered by the merchant may not be valid in your country.

4. You agree to hold MFA harmless from any liability for product defects, including liability for any personal injury or property damage caused by the product, and you agree to seek any remedies solely from the merchant.  

5. You agree to comply with any conditions and restrictions on use of the product which are specified in the product description on the merchant's website or which are included in the user manual or other documents packed with the product.  

6. If you intend to resell products you purchase through our services, you agree to comply with all laws and regulations that apply to the importation of products for resale, and with all applicable laws and regulations governing the resale of products and any restrictions on resale that are required by the merchant.    


This disclaimer is made in respect of stores on the mallforafrica.com site, which list or carry as part of their inventory, used, second hand, renewed, overhauled, repaired, revamped refurbished or repurposed items.  

While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind either express or implied, about the   accuracy, reliability, suitability or availability of items listed for sale on stores under this category or the accompanying information, products, services, or related graphics contained on the store’s website for any purpose. 

Any reliance you place on such information is therefore strictly at your own risk.

Orders of used or refurbished items from stores on these sites are procured and shipped to you “As is” and “As available” and provided without any guarantees, conditions, claims, representations or warranties, whether express or implied, as to its quality, merchantability, merchantable quality, durability, fitness for a purpose, functionality, reliability, safety, performance, serviceability or those arising by statute. 

Under no circumstances whatsoever shall mallforafrica.com be liable for any loss or damage arising from the purchase of items listed as used, second hand or described in any like manner as to mean previous ownership or utilization. 

This disclaimer shall include without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of functionality or profits in connection with, the purchase of these items.


For Users paying through the MPESA payments platform, please note at follows:
Upon check out, you will be sent a pay bill number. This will give you details to make payments to. For your security, Mall For Africa invalidates this message if left unused for a period of 30 minutes. 
In the event that your payments still go through and you are debited, do not fret. We will credit the payments received to your web card, thus allowing you to simply re- order the items check out and pay with ease.

Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, on the Mall for Africa Site and application, information content on Mall For Africa the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, all software compilations, underlying source code and software shall remain at all times vested in us or our licensors.  Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Mall for Africa will regularly update its site to reflect accurate comprehensive, up-to-date information of our service offerings.
We will respond in a timely manner to Customer requests for information as it concerns its services. All such information will be provided at no cost to the Customer. All service information will be made available to the Customer by way of published fliers, emails, text messages and handbills, publication on our online portals, social media, or requests. Enquires and queries shall be dealt with at the company offices and outlets as well as the company website.
Information regarding all service offerings, promos, store information and web-card related issues as well as general usage information is regularly updated on our website www.mallforAfrica.com

Payments for all orders and purchases on the Mall For Africa platform are considered complete when made in full. Orders for which payments are yet to be completed shall not be processed.
In the event that multiple purchases are made in one order, Mall For Africa shall apply the funds available on your payment source against the Ordered Items. If your funds do not cover all the items selected, the order will NOT be processed.
Our standard delivery timelines, come into effect 24 hours after the order has been deemed confirmed. A mail shall be sent to you confirming your order, or providing additional information where necessary, if additional fees apply. 

Delivery timelines for Custom Orders on Mall For Africa vary. Due to the nature of Custom orders and variable factors outside our control, we cannot stipulate a specific delivery timeline. 
However we do commit to ensuring that we do everything possible to meet the period stated.
We accept no liability for orders, which fail to get delivered within 15 working days.

You are required to turn on and fully activate the 3D Card Secure Tool provided by your Bank or Financial Institution. This is an additional safety guard to ensure the security of your funds at any given time.
Please note that this requirement is NOT optional. 
Kindly contact your Bank for information on this feature

For details on locations where the Mall for Africa service is currently available, kindly visit our web page. 

Customers shall not misuse our services, including but not limited to dishonestly obtaining services or using our service for the purchase of prohibited, illegal and banned items contrary to applicable laws or regulations. We will not place any order for a product that is subject to any export or import restrictions or which cannot be shipped internationally. Please be informed that we have a duty to report all suspicious or illegal activity to the appropriate authorities. 

Promotional credits are only valid for 3 - 6 months from the time they are issued. Promotional credits will expire and be removed from your account if they are unused. 


MFA retains the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is the customer’s responsibility to check these Terms and Conditions periodically for changes. The continued use of the application following the posting of changes will mean that you accept and agree to the changes


When you use the website, or send emails or other data, information or communication to www.mallforAfrica.com, you agree and understand that you are communicating with MFA through electronic records and you consent to receive communication via electronic records from MFA periodically, as and when required. MFA may communicate by email or by such other mode of communication, electronic or otherwise.


Membership on MFA is free. We do not charge any fee for browsing on mallforafrica.com, or downloading the MFA application.
However MFA reserves the right to charge fees and change its policies from time to time. MFA may at its sole discretion introduce new services and modify some or all the existing services offered on mallforafrica.com.
MFA also reserves, without notice to you, the right to introduce fees for the new services offered or amend/introduce fees for existing services. 
Changes to the Fee and related policies shall automatically become effective immediately once implemented on mallforAfrica.com.
Unless otherwise stated, all fees shall be quoted in US Dollars. You shall be solely responsible for compliance of all applicable laws for making payments to Mall for Africa


When you sign up on the mallforafrica.com application or website, you are automatically allotted a web card number.
With a web card you can credit your account for purposes of shopping from stores on the application. There are no limits to the value you can load or shop with.
If you require a hard copy of the web card, instead of the free e- copy currently provided to you by MFA, one can be made available at an extra fee, which will be communicated upon enquiry.
You will be required to indicate which of our Pick Up centres, you prefer to have the card delivered to for ease of pick up .


All information guiding the loading of customer web cards are included in detail on our website https://www.mallforAfricacom/load-webcard. 

The credit on your webcard will expire if there is no activity on your MFA account for six (6) months (“6-month Inactivity Period”).  Any credits to your webcard (e.g., from a refund) may not be used or requested after the 6-month Inactivity Period.  Refunds and requests to withdraw funds from your webcard within the 6-month Inactivity Period are subject to the liquidation rules of the Central Bank of Nigeria (CBN) and the value at the time of deposit.  Requests for expired webcard balances may be submitted to info@mfasupport.com. 

We understand the importance of our Customer’s privacy, and we want you to feel confident about the privacy and security of your personal information. We take reasonable care to prevent any unauthorized access to your personal information and use personal information we collect in accordance with strict procedures. We have set out below some important information about the personal information we may hold about you, and how we use it. Full details of our privacy policy can be made available on request. 


When ordering for certain services, we will ask you for information such as your name, address, contact phone numbers, email address and means of identification such as Driver’s license, National identity card or international passport. We may also ask you other relevant information about the service you are using or ordering.    


  • By registering to use our service you grant us permission to use your information in the following ways:
  • Processing of orders you place with us
  • Charge for services we provide
  • Providing directory enquiry services or information to the regulator and other authorized government agencies, or as required by law.
  • Communicating with you about how to use the service, and letting you know about any changes to our services
  • Market our products and services to you. 
  • Carry out market research and analysis on our current products and services and future developments. 
  • We may give information on this form to certain other people or organizations. We will make sure that you cannot be identified.
  • To prevent and detect criminal activity, fraud, misuse or damage to our network and prosecute and sue those responsible.
  • We may provide information (In response to requests from authorized law enforcement agencies)
  • To prevent and detect crime and prosecute offenders

We may make changes to our privacy policy from time to time. Your continued use of any of our services indicates your agreement to the use of your personal information as set out in this privacy policy.
We take due care in ensuring that personal information provided by you is retained and processed in a manner that ensures that this information is accurate, relevant and current for the purpose for which it is to be used for.


Information to customers: If you are unhappy with our services kindly contact us and let us know. Your feedback enables us review and improve the overall service performance we provide. If you have a complaint, kindly send a mail to info@mfasupport.com. We are fully committed to addressing all complaints fully and fairly, and in a reasonable time frame.
We do try to resolve all verbal complaints. However, should you wish to receive a response in writing, kindly forward all complaints to info@mfasupport.com; and we will send you our feedback accordingly 


All Mall For Africa subscribers can contact the helpdesk on the numbers listed hereunder:
Email: info@mfasupport.com. Phone Numbers:  07000400400 / 09097000444
Before you contact our support desk, kindly make sure you have the details of the service you have subscribed to, your mobile number, your username (if any) and summary of the complaint. This will enable us process and resolve your complaint quickly.


When we need to contact you, we will use your email address as the primary mode of communication. In a few cases we will attempt to contact you via your phone line. We may contact you to advice on the outcome of an investigation to any complaint, which our helpdesk agents were unable to resolve during the initial telephone call. And to advise you on new product offerings and how to get the best out of current product or service offerings.

Complaint handling processes shall be provided free of charge. However, we may impose a reasonable charge for complaint handling processes where investigations of the complaints requires the retrieval of records of more than 12 months old and where such retrieval results in any incremental expense or significant inconvenience, or where there is physical damage. Any such charges shall be identified, communicated and agreed with the subscriber before we bill for it.


a) All refunds are made directly to the Customers web card. This is regardless of all deposit mediums used. 
   i) This means, where there is a need for a refund, we will credit your web card for the value of that refund. 
   ii) This refund system includes payments from cyber-source and local or international banks transfers to MFA for purposes of shopping. 
   iii) Refunds emanating from Pay Pal transactions will be credited to the PayPal account from which the payments were made. 
   iv) For refunds to PayPal, we insist that the address you register with on Mallforafrica.com must match that provided on your PayPal profile.
b) Refunds will take an average of 48 – 72 hours to process
If you wish to draw down funds from your web card to your bank account, the following rules will apply:

Refund Currency: Refunds to Bank Accounts will be made in the obtainable currency of the transacting country.
Full Refunds: Where a full refund is requested and the appropriate requirements fulfilled, we shall refund the full amount requested to your stipulated bank account. 
For orders on Interswitch® you shall receive the full amount paid, less bank charges.
For Refunds on partial orders, the full amount less the convenience fee charged will be refunded.
Partial order refunds initiated on the inter switch platform will be refunded less the convenience fees incurred and the Interswitch percentage charge stated above.
The above notwithstanding, Mall For Africa reserves the right to treat refund requests on a case by case basis, factoring in possible underlying costs, expenses and administrative fees.
The refund process involving drawing funds down from your web card to your bank account will be carried out within seven (7) to ten (10) business days. 

You must provide a copy of your valid identity card and a hand-written application note for authentication purposes. Please contact your local Mall Boxes location for a Refund form.

Items may be re-bagged by Mall for Africa and may not arrive in the original merchant boxes/ packaging.

Where you choose to have your orders delivered to any of the designated Pick Up Centres listed on the Mall for Africa Site, you will be required to pick up  such orders  or arrange have said orders picked up within Two weeks (2 weeks) of the item’s arrival at the Pick-UP Centre. Mall for Africa may at its sole discretion, deliver orders which exceed the 2-week time line at the pickup centres. This delivery will come with an additional charge to you. We reserve the right to dispose of orders which remain unclaimed after the given 2-week period. Mall For Africa will accept no liability whatsoever for loss, theft or damage to orders which are not picked up within the stated timelines. If you have any difficulty having your orders picked up within 2 weeks kindly contact the Customer service unit for options available to you.

We will treat any information concerning any complaint or compliance in confidence and we will not disclose it to anyone except or in accordance with any instruction you have given us. However, there are circumstances in which we may be required by law to disclose information. Such requests typically come from statutory authorities, e. g The Police Force. Etc. Any such disclosure will be strictly controlled and made fully in accordance with the laws of the.


1. In no event will Mall For Africa be liable for any indirect, special, consequential, incidental, punitive or exemplary damages (including but not limited to loss of business, loss of revenue, loss of profits, loss of goodwill, lost opportunity, business interruption, or loss of information) arising out of your use of or inability to use our services, even if we have been advised of the possibility of such damages. Except for loss of or damage to packages during international shipment, our maximum liability, and your exclusive remedy with respect to any errors in our services, is limited to US$100 (or equivalent in other currency) per incident. Some countries do not allow the limitation of certain damages, so this limitation may not apply to you.

2. In the event of any loss of or damage to your package during international shipping, the limitations of liability of our shipping partner will apply.


These Terms and Conditions of Sale shall be interpreted and governed by the laws in force in the United Kingdom. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts in United Kingdom and to waive any objections based upon venue.

Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Sale will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in the United Kingdom in English and governed by Laws of the United Kingdom, pursuant to the Arbitration Act 1996 as amended, replaced or re-enacted from time to time.

The arbitrator shall be a person who is legally trained and is independent of either party. Notwithstanding the foregoing, Mall for Africa reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.


If you are purchasing items with the Mall for Africa app, you need to make sure each item meets the following criteria. Each item must be able to fit in a box 30 X 30 X 30 CM and weigh no more than 4KG when using the Mall for Africa App.  For items larger please fill out a Mall for Africa Custom order. Simply login to your account and click on "Custom orders" 

Mall for Africa will charge additional shipping charges under the following conditions:

  • Where the item selected is not within MFA standard shipping size and weight (please see illustration above).
  • Where the merchant requires additional shipping charges which cannot be captured by our platform or application.

Please note that these charges are not Mall for Africa Fees. We will not be able to process or fulfill your order if the payments are not made and we will need to cancel the order after 24 hours. 


Items can only be returned if they are either damaged upon delivery, or where the wrong item is delivered to you. If you receive the wrong item having ordered a specific item, we will replace it with the right item or provide you with a full refund.
Only items that are non-functional, or are the wrong item received can be returned. When picking up your item at your local pickup location verify the content is as it should be. If there is an error, please immediately hand over the incorrect or damaged item back to the Mall for Africa representative. For door to door deliveries please return damaged or incorrect items to your local pickup location within 2 business days from the day you received the item. 

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